The Lead Technical Trainer ...
Provides team and organizational leadership:
Conducts in-person technical training:
Develops training materials:
Examples of Projects and Daily Tasks:
What You'll Bring to the Job
- Ability to manage and supervise teams and projects
- Experience prioritizing tasks and delegating responsibilities
- Previous tutoring, teaching, or training experience
- Effective verbal and written communication skills in Spanish, Cantonese, or Mandarin
- Demonstrated excellent customer service skills
- Ability to learn new technologies and explain technical concepts on a basic level
- Ability to interact with and respond professionally to a diverse group of audience with varying levels of computer skill
- Proficiency with Microsoft Office suite, Google Drive suite, and iOS/Android devices
- Ability to respond effectively to changes in environment and needs
- Minimum GPA of 2.0
- Management or supervision experience
- Native fluency and excellent written skills in languages in demand
- Experience developing training materials such as videos and manuals
- Advanced knowledge in Microsoft Office suite, Google Drive suite, and iOS/Android devices
- Ability to innovate and effectively respond to changes in environment and needs
- GPA of 3.0
What You'll Learn on the Job
- Various departmental, campus, and current software
- Supervisory and leadership skills
- Advanced communication skills with wide variety of coworkers, custodial staff, and full-time professional staff
- How to effectively engage an audience of students/customers
- Enhanced photoshop, video editing, and design skills
- Project coordination skills and methods
Availability & Training Requirements
- The period of employment for this position begins upon hire and continues at least through the end of 2017-2018 academic year.
- Must be a currently enrolled UC Berkeley student.
- Must be available for 2-5 hours per week of training during the spring 2017 semester, including sessions on:
- February 17
- April 7
- April 14
- 2 days during the week of May 15 (dates/times TBD)
- Must be available to work 20-40 hours per week during the summer.
- Must be available to work 10-15 hours per week during the academic year.
- Must participate in Residential Computing Consultant (RCC) training from August 7-11, 2017.
- Required to attend all-staff training on August 18, 2017.
- A valid driver's license and a driving record check is required for all SAIT employees who drive the departmental vehicle in the course of their work (driving is preferred, but not required, for this position).
- Continued employment is contingent upon satisfactory job performance evaluation by the Training Program Supervisor.
What to Expect
Lead Technical Trainer candidates will meet with a small panel that includes current Technical Training team staff and the team supervisor. The interview will last about one hour, and will include general questions as well as some specific to teaching, communications, and leadership skills. Candidate may be asked to do a short demonstration of how they would teach someone a basic software application or simple computer task.
Sample Interview Questions
- What interests you about the Technical Training team? What qualities will you bring in to benefit the team?
- Describe an tutoring, teaching, or training experience in the past. How did you go about the process, and what difficulties did you encounter?
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